REPORTING TO THE TEST SITE

For the morning test session, the reporting time is 8:00 a.m. and the test session will end at approximately 11:45 a.m. For the afternoon test session, the reporting time is 12:30 p.m. and the test session will end at approximately 4:15 p.m.

Your admission ticket lists your test selection, test site, test date, and reporting time. Please report to the test site no later than your scheduled reporting time. If you have any questions or need information on the day of the test, you may call (866) 851-3815 or (916) 928-4002 from 7:00 a.m. to 3:00 p.m. Pacific time.

On the day of the test, you may wish to dress comfortably in layers. This will allow you to adjust for the temperature at the test site, which may vary and may not be under the control of the test administrators. Please wear soft-soled shoes to help maintain a quiet testing environment. Water bottles may be allowed in the testing room, provided they are clear, do not have a label, have a secure lid, and are stored under your seat, not on your desk, during testing. See "What to Bring to the Test Site" and "Test Site Rules" for more information.

Enhanced security measures, including additional security screenings, may be required by test site facilities. If an additional screening is conducted, only screened persons will be admitted to the test site. If you do not proceed through the security screening, you will not be allowed to test and you will not receive a refund or credit of any kind.

Late Arrival Policy

It is essential that you report for each assigned test session no later than the time indicated on your admission ticket. If you arrive late to a test session, you may not be admitted. If you are admitted late, you will not be given any additional time beyond the scheduled ending time for the test session, and you will be required to sign a statement acknowledging this.

If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test at a future administration.

Absentee Policy

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test at a future administration.

Test Cancellation Policy

In the event that it becomes necessary to cancel a test administration at a test site or sites due to severe weather conditions or a natural disaster (e.g., flood, fire), the cancellation announcement will be posted on the CTEL Web site. In addition, the cancellation announcement will be available as a recorded telephone message at (866) 851-3815 and (916) 928-4002. You will be advised by e-mail and U.S. mail as soon as the test administration has been rescheduled.

Unless a test administration at a given test site is officially canceled, the test administration will be conducted as scheduled. If you miss a test administration that has not been officially canceled, you will be considered absent and will not receive a refund or credit of any kind.

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