TEST FEES AND PAYMENT POLICIES

CTEL Examination Fees

Withdrawal/Refund Policy

If after registering for the CTEL Examination you wish to withdraw from one or more subtests for which you have registered, you must submit a Withdrawal/Refund Request Form on the Internet or send your completed Withdrawal/Refund Request Form to Evaluation Systems by U.S. mail or fax. This form must be received by 5:00 p.m. Pacific time on the late registration deadline. Refer to "Changing Your Registration" for information about how to submit the Withdrawal/Refund Request Form.

If you withdraw by the late registration deadline, you will receive a refund of all test fees paid for the subtests from which you are withdrawing and, if you are withdrawing your registration completely, the program management fee. If you registered during the late registration period, the late registration fee will not be refunded. Refunds will be issued approximately five weeks after the test date.

You may not withdraw your registration or receive a refund if you register during the emergency registration period. If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy in "Reporting to the Test Site.")

Payment Methods

The fees for Internet registration, telephone registration, and changes to registration made on the Internet must be paid using a credit card (VISA or MasterCard only) or a debit or check card that carries the VISA or MasterCard logo and that can be used without the entry of a personal identification number (PIN). Bank cards without a VISA or MasterCard logo cannot be accepted. The merchant name that will appear on your credit card statement is "Eval Systems Test Fee."

The fees for registration by U.S. mail during the regular registration period must be paid by personal check; cashier's check; money order; or credit, debit, or check card (VISA or MasterCard only). Fees for registration by U.S. mail during the late registration period must be paid by cashier's check; money order; or credit, debit, or check card (VISA or MasterCard only). Fees for other services requested by mail ("Additional Service Fees" listed in the table above) must be paid by cashier's check or money order. Checks and money orders must be made payable to Evaluation Systems in U.S. dollars. Please write the last five digits of your social security number on your payment. Do not send cash.

If you are applying a voucher toward part of your test fee, be sure to enclose the original voucher with your registration form and payment.

Payment Policies

If, for any reason, your payment for a test date or test service does not clear (for example, if your personal check is returned by the bank or if you dispute a credit card charge), you will have an outstanding balance with Evaluation Systems. In this case,

• you will be assessed an additional fee to cover the processing required to clear your account;
• you will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full;
• you must make your payment to clear your account by cashier's check or money order only, unless you are making a subsequent credit card payment for additional services, in which case your credit card will be billed for both the outstanding balance and the additional requested services.

Additionally, if a personal check submitted by you is returned by the bank, you will not be allowed to make any future payments by personal check.

If you have any outstanding balance owed by you to Evaluation Systems 30 calendar days after a test administration for which you were registered, all of your scores for that test date will be permanently voided and will not be reported to you or to the CTC. It is your responsibility to ensure that your account is paid in full and all payments have cleared by this deadline. Any payment received later than 30 calendar days after the test date will be used to clear your account but will not alter the permanent voiding of your scores. You may wish to call Evaluation Systems prior to this deadline to confirm that your payment has been received and your account is clear.

The following additional policies apply to you when you have an outstanding balance with Evaluation Systems:

• If you attempt to pay for any further services by credit card, your credit card will be billed for the amount of all services you have requested, as well as the outstanding balance owed. You agree to pay for all such services and outstanding balances in the event your credit card company does not.
• If you attempt to pay for any further services by check or money order, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

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